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Criterion Appliances

Criterion Appliances

What is your customer experience with Criterion Appliances?

Criterion Appliances Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Criterion Appliances has 1.5 star rating based on 171 customer reviews. Consumers are mostly dissatisfied.

  • 13% of users would likely recommend Criterion Appliances to a friend or colleague.

  • Rating Distribution
  • Pros: It looks nice, Unknown, Cheap.
    Cons: No one to talk to, It does not work, Cant repair your appliance.

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Media from reviews

Criterion Appliances - Menards sells expensive fridges that don't last but a couple years
Criterion Appliances - I've had this gas stove for 8 months and the paint started...Criterion Appliances - Criterion dishwasherCriterion Appliances - The lint catcher failure Criterion Appliances - The lint catcher failure  - Image 2Criterion Appliances - The lint catcher failure  - Image 3Criterion Appliances - 3 new refridgerators 1 lasted 2 days ana 1 lasted 16 months they...
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Top Criterion Appliances Reviews

Positive Review

"Brand new Washer not working properly"

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had less than 2 weeks probably 10 loads and then tub froze called the store VERY HELPFUL Had new one the following day!! We had originally ordered set from...

Critical Review

"I need to order a part"

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Every time I call you 1-800 number it takes me to Capital One. I need to order a replacement part for my washing machine.

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Bobo M Eva

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

About my refrigerator and l need you solve my case

Criterion Appliances - About my refrigerator and l need you solve my case
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Contains 2 confidential files for company representatives

I bought my refrigerator on June 2022 and after only 6 months this appliance had begun to make a lot of noise and in the high level there is not to much cold only little cold in the down level , l came to Menard store to let them know , they told me unfortunately l didn't take the warranty for that and l did travel to Africa during several months , when l came back to USA l went again to Menard store to let them know then my refrigerator still make the same noise but they didn't solve my case , after that my friend told me to contact directly the criterion company , that is why l did contact you to solve my case because only in 6 months for the purchase for my refrigerator it did make the noise and there was not to much Cold in the high level , until today the same problem appear .

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User's recommendation: To come buy their appliances and others to Menard

2 comments
Guest

Did you reach out to them directly? www.Criterionappliances.com is their website.

Guest

Go out and buy a new refrigerator. The warranty is one year and long over by now.

You should have contacted the manufacturer when you first encountered the problem.

It isn't their fault you didn't request service in a timely manner. You can still contact the manufacturer to see if there is anyone willing to work on your refrigerator at your expense but you look at other posts on this site you will find that it may be hard to find parts or service for this brand.

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Elayne Shk
map-marker Omaha, Nebraska

I need to order a part

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Every time I call you 1-800 number it takes me to Capital One. I need to order a replacement part for my washing machine.

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1 comment
Guest

Are you calling the number listed on the warranty slip that came with your appliance? Chances are that like a lot of other people have found, replacement parts are often not available. If this is the case look for a replacement name brand appliance that has a parts network available.

Virgil P Anx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Menards sells expensive fridges that don't last but a couple years

Criterion Appliances - Menards sells expensive fridges that don't last but a couple years

Bought one of menards higher end priced criterion fridges alittle over two years ago. Loved the large spaces inside and how quietly it ran.

But then a couple days ago noticed things like sodas and such didn't seem as cold. Well, darn thing went up on me.

Luckily I was home and not on the road and managed to safe most stuff. Sucks damn thing only lasted alittle over 2 years after paying over $1800.00 for it.

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User's recommendation: Not to buy criterion fridges. Should definitely last longer than it did.

Anonymous
map-marker Waupaca, Wisconsin

I've had this gas stove for 8 months and the paint started bubbling off the oven

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Criterion Appliances - I've had this gas stove for 8 months and the paint started...

Okay this oven that I bought 8 months ago the paint is peeling inside the oven it's bubbling up and now it's peeling off. I called the people who make the product the oven and they were pretty reasonable they only problem is I don't drive so Menards wanted to charge me.

$189 and that's just to put it on my porch another 30 to hook it up. I only paid $699 for the stove which is pretty reasonable I'm returning it and I am afraid to get another one but I did look at the reviews and haven't seen anything in the reviews about problems in the oven.

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1 comment
Guest

Don't get another Criterion. Exchange it for a name brand stove.

You are fortunate to have this problem under warranty and are able to take it back.

Look at all the complaints from people that can't get parts or service for Criterion products. You may may have to pay a little more but at least you'll have a product that lasts more than a few months.

Anonymous
map-marker Haubstadt, Indiana

Criterion dishwasher

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Criterion Appliances - Criterion dishwasher

Everything about this dishwasher is absolutely horrible. Nothing is ever dry when its done , Nothing sits in it very well.

I have hated it from day one. the person that designed this dishwasher should be fired. I totally give it 10 negative stars.

Its a criterion six cycle stainless steel built-in dishwasher model number CDW2FCMS. SKU number is 451-****.

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Robert B Ilc

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Verified Reviewer
| map-marker Cleveland, Ohio

Defective dryer

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I have a damaged and defective gas dryer. I have called the store referred to you 50 days later, still no resolution.

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User's recommendation: Don’t buy appliances from Menards

1 comment
Guest

If it is Criterion and still under warranty have you asked if you can bring it back and return it?

Anonymous
map-marker Lebanon, Ohio

The lint catcher failure

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Criterion Appliances - The lint catcher failure
Criterion Appliances - The lint catcher failure  - Image 2
Criterion Appliances - The lint catcher failure  - Image 3

The lint catcher is spreading open from the heat. At first the housing would go back almost to normal position, not now There is so much of a gap it allows socks, wash cloth,any thing small to go inside the lint trap.

The dryer is a large 8 cubic dryer and dries good but big problem with the lint trap !!! Called the company they are not being helpful at all will not buy another one !!!

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User's recommendation: Avoid because the company has no intention to fix the problem !!!

1 comment
Guest

How old is the dryer? Is it beyond the warranty period?

Kishan Dfh

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Verified Reviewer

Dissatisfied consumer

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Bought new in 22 less than a year trouble with it freezing up repaired under warranty 2 yrs latter same issue menards refuse to stand behind it because that model is no longer in production said i should have bought the extended warranty but that wont because parts are not available for it tried to call the costumer service number on the sticker hmm disconnected *** menards!!!

View full review
Loss:
$1700
Cons:
  • Cheap

Preferred solution: Full refund

User's recommendation: Boycott menards and all big box stores they are all the same

Betty B Jyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

3 new refridgerators 1 lasted 2 days ana 1 lasted 16 months they are garbage the one that is left sounds like an old goat heaving

Criterion Appliances - 3 new refridgerators 1 lasted 2 days ana 1 lasted 16 months they...
Updated by user Jan 14, 2025

If they would stand behind the appliances I may think about it but at this moment. No

Original review Jan 10, 2025

BUILD IT BETTER if you are building it once why not do it right i am on limited income and I would have spent 500 more to get a refridgerator that works i had to pay two times for help this last time neighbor had a 20 yr old fridge that I put in it's mor reliable than the junk you sell it smelled funky and I thought it was me and no it was the damn thing ruining all my freezer food it would freeze then thaw ITS JUNK

View full review
Loss:
$500
Pros:
  • Cheep
Cons:
  • Garbage build

Preferred solution: Full refund

User's recommendation: DO NOT BUY

2 comments
Guest

What do you expect when you buy a no name store brand often made in China? Do you really expect a manufacturer in China to provide service and parts for their products? Look beyond the low price when buying products like this.

Guest
reply icon Replying to comment of Guest-2638000

GEE GUEST WHAT A HELPFUL RESONSE. I WOULD EXPECT A CERTAIN LEVEL OF QUALITY IF ITS A STORE BRAND THAT IS BEING SOLD.

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Bruce M Oft

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Verified Reviewer

Had refrig/freezer 3.5 months. I had a choice, freezer or refrigerator. Not both.

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I lost over $400 in food. The issue started from day one, as it would go into defrost mode.

I got rid of it and bought a 21.2 cubic foot replacement. Currently, it either refrigerates or freezes. The manual is horrible. I can't get it to refrigerate mode, and the display won't change settings.

Unfortunately, the manual does not explain how to resolve these issues. I've tried to call customer service six times and have left six messages, but they haven't answered or returned my calls. I've sent an email as well but had no response. This company is terrible.

I wish I had known how bad they were before buying.

I'll never purchase from them again. I'm done with the junk they sell.

View full review
Cons:
  • Crap product
  • Crap customer service

Preferred solution: Apology for such sloppy customer service, someone explain how to change settings ( or is it broken)

User's recommendation: Stay the heck away from this company.BAD!

daren m Dqw

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Verified Reviewer

Dont waste your money

Updated by user Apr 30, 2025

I have replaced two different ignitors in oven, voltage is 3 + amps and both gas safety valves have continuity. I have found zero helpful info on the web or Criterions site/Menards...is it the control panel, or the circuit board on the back? *** I have no idea and am now saving to replace the junk stove with a Samsung....I'll never buy another Criterion appliance

Original review Apr 15, 2025

Purchased a Criterion gas oven from Menards and had constant trouble with the oven igniting when preheating. Constant E22 error on display.

Replaced the ignitor, still not lighting and had continuity with all related components.

The oven is less than 2 years old and I am sick of it and buying one from Costco. Save big money and do not buy this cheaply made appliance from Menards.

View full review
Loss:
$600
Cons:
  • All

User's recommendation: Do not buy your appliance at Menards

Karen G Gqr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Crivitz, Wisconsin

Freezer quite after 2 years and 4 months.

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Contains 2 confidential files for company representatives

We just threw out 100 llbs of salmon that we had caught. We checked the power source and breaker.

Both were fine, but the freezer quit anyway..

This freezer is a total waste of money. We bought a different brand the same day.

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User's recommendation: DO NOT WASTE YOUR MONEY!

me m Cop

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

Died in 3 years

Bought this during covid, only one I could find to replace my one thst died. It's now 3 years later it's now dead.

When we pulled out the main coil towsrds compressor looked corroded & leaking coolant. Basement is humidity controlled so whst the heck.

Stay away. Don't buy

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Blaise Cbz
map-marker Oklahoma City, Oklahoma

Brand new stove, the display does not work

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Im trying to call customer service and it wants my credit card number. Youre not getting anything from me. I want someone to call me so I can get this stove that is brand new fixed.

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Anonymous
map-marker Mount Prospect, Illinois

I would give a zero if possible

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Refrigerator/freezer 14 MONTHS old & no longer works! Piece of junk!

Awful warranty too. A refrigerator should last years not months

View full review

User's recommendation: Do not buy Criterion!

1 comment
Guest

Take a look at the lable and see where it was made. If it came from China you can’t expect much for customer support. Saving a few bucks up front isn’t worth the frustration in the long term.

Alicia Vgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Very disappointed.

I had a criterion dryer that the motor burned out after 3 years. I live by myself maybe 2 loads a week .Now I have to buy another dryer.

Piece of crap. Never again will I buy a criterion product. I know it won't be long before I have to buy a new washer.

Bought the set . Very disappointed!!!

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1 comment
Guest

Next time skip the savings of a few dollars and purchase name brand appliances that have a parts and service network to back their products. It will be money well spent.

Jim L Smp

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Verified Reviewer

Why is this appliance being sold

Updated by user Jan 27, 2025

Seen my last entry I’ve contacted both sides (Menards and Criterion) still haven’t heard back from either side. Probably going to just sell it to the scrap guy, still can’t find parts

Original review Jan 12, 2025

Needed a stove in a hurry and bought the Criterion at Menard's ($712), big mistake. Should have taken some time and did a little research.

Less than two years and it has stopped working. No extended warranty and unable to find a green board since Nov 2024. I've reached out to both companies for help, let's see what happens.

If I can't find parts the scrap guy said he would give me $12 for it if I bring it to him. So not a total loss?

View full review
Loss:
$712
Pros:
  • Non
Cons:
  • Everthing

Preferred solution: Just the green board so I can fix it myself

User's recommendation: Read reviews, They are all the same results

1 comment
Guest

You have to watch what you buy from Menards, more and more of their products are store brand products that often don't have parts or service networks to stand behind them. You have to consider these products as disposable items if they fail. Not a big deal for a $5 screwdriver, but it's a shame they do this to customers with products as expensive as appliances are.

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