Criterion Appliances
Criterion Appliances Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Criterion Appliances has a 1.5 star rating from 124 reviews, with 10% likely to recommend. Consumers report mostly dissatisfied sentiment, many asking for a refund, citing high price level, and a 91% unfavorable distribution. Pros noted: it looks nice and seems cheap; Cons: no one to talk to, products fail and parts are unavailable.
Key Takeaways for Future Customers
- Check Criterion Appliances reviews before buying.
- Confirm warranty and parts availability with Menards.
- Get phone numbers for customer service and parts prior to purchase.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and no phone support.
- Widespread reports of unavailable replacement parts and poor repair options.
- Many request refunds and report warranty issues or short lifespan.
Positive Feedback
Some reviewers like the appearance and low upfront cost, but design and reliability concerns are common.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Criterion Appliances has a 1.5 star rating from 124 reviews, with 10% likely to recommend. Consumers report mostly dissatisfied sentiment, many asking for a refund, citing high price level, and a 91% unfavorable distribution. Pros noted: it looks nice and seems cheap; Cons: no one to talk to, products fail and parts are unavailable.
Key Takeaways for Future Customers
- Check Criterion Appliances reviews before buying.
- Confirm warranty and parts availability with Menards.
- Get phone numbers for customer service and parts prior to purchase.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and no phone support.
- Widespread reports of unavailable replacement parts and poor repair options.
- Many request refunds and report warranty issues or short lifespan.
Positive Feedback
Some reviewers like the appearance and low upfront cost, but design and reliability concerns are common.
Media from reviews
Oklahoma City, Oklahoma
Issue changing door direction
Can not get contact information needed to get parts needed
When I bought my fridge I didnt get any paperwork or parts to change the door direction (door stop), cant get anyone to help me get part I need
User's recommendation: Get phone numbers for customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Menards and allstate protection
- Bought a Criterion dryer from Menards with a 3-year warranty.
- The dryer failed Jan 27; parts sent, no service yet, warranty company unresponsive.
Bought a Criterion dryer from Menards in 2024. I also bought the warranty for 3 years.
The dryer went out on January 27 of this year. I called the warranty company, who sent parts and gave me a 12-5 window. I asked for a courtesy call because I can have someone at my house in 15 minutes, but there was no call and the technician left. I still have parts as today is 2/28.
I believe I can't get anyone to service it yet. The warranty company is bad at responding. I went to Menards, and they said they can't do anything for me, so I'm back to the warranty company and still no response.
Menards takes no accountability for their own appliances, and you can't find anyone to fix them. Stay away from their brand appliances.
- Product sucks
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisappointed
- -Landlord supplied Criterion fridge; it warmed while the freezer stayed icy.
- -Milk spoils quickly; a control device was replaced.
As a renter, my landlord provides appliances. Needed a new fridge, so the landlord bought Criterion.
For 2 months, it worked great. Then my milk spoiled and cans of biscuits exploded. The freezer is ice cold. The fridge is warm.
The landlord called Criterion, and they said the fridge is a no frost, so don't worry if the fridge seems warm sometimes. The landlord expressed this to me. Say WHAT! The company said that freezer items cannot block the airflow that allows the fridge to work.
(They are talking about the small vent areas in the bottom section of the freezer.) (Guess you can't use the freezer if you want a workable refrigerator) Lol. I took out everything from the freezer, and the fridge still had issues. A control device had stopped working. It was replaced.
Ok. The fridge was good for 5 weeks. Then the fridge turned warm again. A new gallon of milk spoiled within 30 hours of placing it in the fridge.
Criterion is a piece of crap. The fridge was produced in late 2023.
I purchased my own reversible freezer/fridge from Walmart for under 300. Sad to say Walmart's is better than this *** company.
- Nice looking
- Refrigerator useless
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Resolved: Dryer is not user friendly.
Company fixed the issue and I have been provided with full refund. Dryer was too complicated for use.
When ordering on line be weary, or if products are not on display. The operation of the product,especially touch pad,may not be what you want to use.
Control panel too complicated. Offer a website with video at least.
Would offer the consumer a beginner/expert class in the operation.
Thank you.
User's recommendation: Look for a more simplistic control panel for operation
That's what you get for buying products like appliances online without even looking at them. Buying low priced common items online is ok but not for pricier things like appliances.
Replying to
Saint Joseph, Michigan
Not good, waste of time
Not good, told I had to call Menards. After I told her I had already spoke to Menards in person, probably wont purchase anymore appliances from Menards or especially Criterion
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWasher not working properly
Nothing happened. I called to ask about my washing machine, and it kept asking me for my credit card number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLess than 3 yrs old and the coils are freezing up so it won't cool or freeze correctly
Nothing. It just started acting stupid.
Bread won't even freeze, and the ice is very wet. Forget high-sugar food such as ice cream.
- No pros just cons they are cheap made
- Cheaply made
Preferred solution: free repair. of all things the motor is a samsung! already have one in the garage that samsung refuses to fix.
User's recommendation: don't buy appliances from mernard's. My washer has problems too. They are cheaply made.made cheap
Reach out to them at their website. www.criterionappliances.com they will help you even if out of warranty.
Columbia, Missouri
Microwave
Hello, my microwave will come on and get warm, but it won't get my food hot. I think the wrong button got pushed. How do I fix it?
Thank you
913 263 ****
My number
Christina
Preferred solution: Instructions how to fix my microwave
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMenards sells expensive fridges that don't last but a couple years
- Bought a high-end Menards Criterion fridge a little over two years ago.
- Recently it stopped cooling after about two years and cost over $1800.
Bought one of menards higher end priced criterion fridges alittle over two years ago. Loved the large spaces inside and how quietly it ran.
But then a couple days ago noticed things like sodas and such didn't seem as cold. Well, darn thing went up on me.
Luckily I was home and not on the road and managed to safe most stuff. Sucks damn thing only lasted alittle over 2 years after paying over $1800.00 for it.
User's recommendation: Not to buy criterion fridges. Should definitely last longer than it did.
Did you reach out to them at their website? They have a great Customer Service email that they respond to quickly on www.criterionappliances.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Criterion refrigerator is only 2 years old and can’t get service or parts
Answer customers! Weve been without a refrigerator for over two months waiting for service to answer our request
Time to buy a new refrigerator. It's out of warranty and you will have a hard time finding anyone to come look at it as they can't get parts for a refrigerator made in China. This time buy a name brand refrigerator with readily available parts.
Haubstadt, Indiana
Criterion dishwasher
- It never dries dishes.
- Dishes don't sit well in the dishwasher.
- Model CDW2FCMS, stainless steel built-in; SKU 451-****.
Everything about this dishwasher is absolutely horrible. Nothing is ever dry when its done , Nothing sits in it very well.
I have hated it from day one. the person that designed this dishwasher should be fired. I totally give it 10 negative stars.
Its a criterion six cycle stainless steel built-in dishwasher model number CDW2FCMS. SKU number is 451-****.
AGREE!!.As a home economist with an extensive household equipment background from Iowa State University, I would NEVER recommend this dishwasher. The moisture build up after the dish load has finished is unbelievable.
I had to leave the door wide open overnight in an attempt to dry the inside of the dishwasher and it still had moisture present in the morning. The moisture present actually "pooled" on the door of the dishwasher. That is considerable moisture. The cleaning of dishes also needs improvement.
Plan on prewashing the dish load prior to loading the dishes. For anyone with decreased vision, the operational panel is extremely difficult to read.
I was very disappointed with the overall functioning of the unit. I know Criterion is attempting to make a dishwasher that is more affordable for the consumer, but my opinion is the consumer would rather pay more and have good performance.
Waupaca, Wisconsin
I've had this gas stove for 8 months and the paint started bubbling off the oven
- The oven's interior paint is peeling.
- I paid $699 and am returning it, delivery is $189 and $30 hookup, and the manufacturer was reasonable.
Okay this oven that I bought 8 months ago the paint is peeling inside the oven it's bubbling up and now it's peeling off. I called the people who make the product the oven and they were pretty reasonable they only problem is I don't drive so Menards wanted to charge me.
$189 and that's just to put it on my porch another 30 to hook it up. I only paid $699 for the stove which is pretty reasonable I'm returning it and I am afraid to get another one but I did look at the reviews and haven't seen anything in the reviews about problems in the oven.
Don't get another Criterion. Exchange it for a name brand stove.
You are fortunate to have this problem under warranty and are able to take it back.
Look at all the complaints from people that can't get parts or service for Criterion products. You may may have to pay a little more but at least you'll have a product that lasts more than a few months.
Blythedale, Missouri
Absolutely junk.customer service no exist. Don't blame Renard. Stay away from any criteron
Quit on day one. Was after a surgery so missed 7 day exchange.
Called customer service and they won't warrant it.
Menards is working on solution. Never again.
User's recommendation: Don't buy
Why not blame Menards? Criterion is their store brand product made to their specifications. See if you can return it and apply your purchase price towards a name brand product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer3 years old $1700 broke no parts available to fix it do not buy these product
Compressor stopped working no parts available service guy said these are throw away models do not buy $1700 lesson learned
- Throw away models not fixable no parts available
User's recommendation: Do not buy appliances from menards
Less than one year old. Water issues. Ice cube compartment leaks. No service on parts to repair. Just awful. Do not buy one.
Not at all reliable. No replacement parts or any service dept to inquire abt trouble shooting.
Refrigerator is very unsatisfactory. Buyer beware!
User's recommendation: Do not purchase
If it's less than a year old it should still be under warranty. Contact the store and let them know you can't get it serviced and ask to return it.
If they will accept it back they will only give you store credit if it is over 90 days old. Use the credit to purchase a name brand appliance that has a parts network to support their appliances.
Fargo, North Dakota
Freezer died in 7 mos. Piece of JUNK!!!
- The 17 cu ft Criterion freezer stopped cooling while running.
- Lost meat to thaw; beef and moose; service slow; replaced with a local name-brand.
Needed a larger freezer and didnt have room for a chest that size so I took a gamble on the 17 cu ft criterion. Looked decent but boy was I dead wrong.
Got a call at work and was told by my wife that the freezer had stopped working and everything thawed out. No idea how long it had been but lost about 15lbs of beef, hundreds of lbs of moose meat and a lot of other frozen items. No idea why it wouldnt cool, was still running but it sounded like an air compressor. Dont bother with customer service either.
Called the number and was likely outsourced to India and was told to send and email with description and image of the receipt.
Over a week and no reply. Already junked the piece of *** and bought a name brand from a local store like I should have done in the first place!!!
User's recommendation: Just don’t buy these
Shouldn't have junked it. In many cases it looks like Menards will take them back and give you store credit if you can't get them fixed under warranty.
Brands Related to Criterion Appliances
Menards
“Purchased EZE-Breeze sunroom with 7 fixed windows, and one has a rip through it. Mentioned that only a...“
Patriot Lighting
“Flat panel light uninstallable - ceiling box 3-1/2 inches, bracket 1-3/4 inches, no room. Safety cables...“
Tru Bolt
“Nothing, no service at all. Dont buy from Menards They dont have any knowledge of the products. The...“
Menards Criterion
“I was threatened by a store employee who said that he was going to tease me and told me that I can go...“
Companies Similar to Criterion Appliances
Maytag
“I purchased my front-load washer and gas dryer from my local Lowe's store. I registered both of my new...“
Frigidaire
“After approximately eight or nine months of lite use, suddenly the microwave became extremely loud and...“
LG Electronics
“My 6,000 BTU room air conditioner is too loud and vibrates too much. It wasnt this loud when i bought it...“
Kenmore
“I need to speak a person I'm disabled and need help I need assistance from a person Where is my phonecall“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You should reach out to their criterion Warranty email by visiting criterionappliances.com and clicking the warranty link. They helped me in a snap.